Information on the new contracts for our products
Our top priority is to ensure a secure and reliable electricity supply for our customers within the distribution area of the IKB. For many years, we have been providing our customer base with some of the most affordable electricity prices available from Austrian energy providers.
Our existing electricity supply contracts will lead to significant price increases in 2023 and probably in 2024 due to the General Terms and Conditions of Supply for Electrical Energy (version 14)on which they are based. For the sake of limiting this price rise and to allow us to quickly respond to market developments, our customers will be sent updated General Terms and Conditions of Supply (ALB, version 15) in the coming weeks. The energy prices will be adjusted on the basis of these General Terms and Conditions of Supply in July 2023, which will lead to a price of 25.08 cent/kWh incl. VAT for the IKB-comfort plus product.
In order to continue supplying Innsbruck and its surroundings with clean and affordable energy in future, we are offering our customers a new electricity supply contract based on the new General Terms and Conditions of Supply (version 15). Early birds who agree to this new contract by 30 June 2023 will benefit from a promotional bonus of 2.40 cent/kWh incl. VAT valid until the end of June 2024.
We have continuously and transparently reported on the developments on the energy market and their anticipated implications for our customers. Below, we provide an easy-to-understand summary of all the new developments for our supply area and outline the underlying reasons in more detail.
Here’s the good news: The new product remains one of the most affordable electricity prices available from Austrian energy providers and guarantees security for the future. The overall cost increase for a household with an annual consumption of approx. 2,900 kWh will only be marginal due to government support.
Switch to the new product by taking out a new supply contract
Within the next few weeks, all our customers with a standard product will receive a letter detailing the new General Terms and Conditions of Supply (version 15) and an offer to switch to a new product.
- We recommend returning the signed offer of contract to IKB by 30 June 2023 at the latest. In this way, you will benefit from our promotional bonus of 2.40 cent/kWh incl. VAT off the energy price, which will thus amount to 22.68 cent/kWh incl. VAT.
- Please note: Should you choose not to conclude a new energy supply contract with IKB, your energy price will increase as part of the necessary price adjustments for existing contracts (e.g. 25.08 cent/kWh incl. VAT for private customers of the IKB-comfort plus product).
How to conclude your new energy supply contract (which you will receive by post):
 | By post: Sign the “Supply application for electrical energy” in the yellow-framed box, place the form in the enclosed return envelope (postage paid) and put it in the post. |
 | A quick and environmentally-friendly alternative would be to conclude your new energy supply contract online via the customer portal. |
The essentials at a glance
- The new IKB products continue to be some of the most affordable electricity products available from Austrian energy providers.
- Household customers with their own electricity meter benefit from the government’s support. This means that approx. 60% of households already supplied by IKB will only be marginally affected by the pending price increase.
- To supply our customers, the IKB purchases a significant amount of electricity on the electricity exchange – especially in the winter – , most recently at significantly higher prices. These additional costs have to be incorporated into our prices.
- The existing supply contracts are based on the “General Terms and Conditions of Supply for Electrical Energy (version 14)”, which specify certain compulsory price adjustment regulations. The price adjustment in June 2023 would be significantly greater under the current supply conditions, which is why the current version (version 14) is being replaced by a new version of the General Terms and Conditions of Supply (version 15).
- By offering our customers the option to conclude a new contract, we can continue to provide an attractive electricity price. The new contract also allows us to quickly respond to market developments, and price drops on the electricity market in particular.
- Make use of our promotional bonus of 2.40 cent/kWh incl. VAT off the energy price valid until 30 June 2024. This bonus will remain valid until 30 June 2024 should prices change before that date.
Effects of the adjustment on the energy bill (network and energy) of a typical household in the IKB network area after deduction of the government support:
 | 2,900 kWh annual consumption, standard consumption for 2 people A small household will pay around EUR 10.00 more per month. The total costs for electricity will amount to approx. EUR 61.00 per month. Taking into consideration the electricity price brake, this corresponds to about 20% of the previous annual energy bill for households. This applies to around 60% of our customers. |
 | 3,500 kWh annual consumption, standard consumption for 3 people A medium-sized household will pay around EUR 17.00 more per month. The total costs for electricity will amount to approx. EUR 77.00 per month. Taking into consideration the electricity price brake, this corresponds to about 29% of the previous annual energy bill for households. |
 | 5,000 kWh annual consumption, standard consumption for 4 people A large household will pay around EUR 26.00 more per month. The total costs for electricity will amount to approx. EUR 109.00 per month. Taking into consideration the electricity price brake and the additional electricity price subsidy, this corresponds to about 31% of the previous annual energy bill for households. |
Support and relief measures for households
What is the federal government doing?
- The federal government’s electricity price brake caps the energy price for households with their own electricity meter at 10 cent/kWh net for a fixed quota of 2,900 kWh. The full energy price will only apply to electricity consumed above this limit.
- Valid: 1 December 2022 to 30 June 2024
- The changes are automatically applied to your electricity bill and instalments.
- Larger households with more than three people will receive EUR 105.00 for each additional person per year. Details are still being elaborated.
- A large part of the steep rise in costs for grid losses will be absorbed by a federal subsidy.
- Households with increased need for support will receive an additional network cost allowance of up to EUR 200.00 per year until 30 June 2024. This requires an exemption from the green electricity subsidy, which in turn requires an exemption from the broadcasting reception equipment licence (GIS).
- There are a number of additional support measures in place for various customer groups. You can find an overview of these measures here oesterreichsenergie.at/aktuelles/neuigkeiten/detailseite/ueberblick-entlastungsmassnahmen
What is the state of Tyrol doing?
- Tyrol grant: This additional relief measure provides Tyrolean households with low to medium income targeted support for living, heating and energy costs.
- Full information is available here: www.tirol.gv.at/gesellschaft-soziales/soziales/tirol-zuschuss/
What is IKB doing?
- Early bird customers benefit from a promotional bonus of 2.40 cent/kWh incl. VAT off the energy price valid until 30 June 2024 provided the “Supply application for electrical energy” reaches IKB by 30 June 2023. This bonus will remain valid until 30 June 2024 should prices change before that date.
- Energy advice: IKB provides customers with advice on the economical use of energy as well as current support schemes – this service is available in person at our customer centre, online, via telephone or via email.
FAQ
new contract
The existing supply contracts are based on the “General Terms and Conditions of Supply for Electrical Energy (version 14)”, which specify compulsory price adjustments according to particular rules and would lead to significantly higher prices from 1 June 2023.
By offering our customers the option to conclude a new contract based on the new General Terms and Conditions of Supply (version 15), we can continue to offer an attractive electricity price.
Switching to our new product and thus concluding a new energy supply contract also allows us to quickly respond to market developments, and price drops on the electricity market in particular.
IKB provides personalized advice through various channels.
No. Once you have returned the new supply contract to IKB with your signature, you will receive your next annual bill in the usual annual rhythm.
No, you do not have to recalculate your instalments yourself. You will receive a notification with your new instalment based on your average consumption and taking into account the various bonuses and subsidies.
You can always initiate an individual adjustment of your monthly instalments. You can inform us of your desired changes by sending an email including your customer data (customer number, unit number) to kundenservice(at)ikb.at.
No, you do not need to submit an electricity meter reading. The meter reading is calculated on the basis of past consumption.
IKB generates clean electricity from local hydropower through its power stations. We are continuously expanding our power stations with large-scale photovoltaic plants. To supply our customers, the IKB currently purchases a significant amount of electricity – especially in winter – on the electricity exchange, most recently at significantly higher prices, unfortunately. These additional costs have to be incorporated into our prices.
This is not true for IKB. IKB expects its result for the 2022 financial year to be 21 percent below that of the previous year. Taking into account positive one-off effects, the result has actually plummeted 40 percent. This is the result of a drop in electricity generation from our hydropower stations. The missing electricity volumes had to be purchased at the sometimes extremely high prices of the energy exchange.
Due to its long-term procurement strategy, IKB was able to keep its prices on a constant low for a long period of time. This has enabled customers to benefit from our affordable electricity prices for a long time, while other electricity suppliers significantly increased their prices earlier.
Even after the price adjustment the IKB continues to offer one of the most affordable electricity prices available from Austrian energy supply companies.
The federal government’s price brake is automatically applied to your electricity bill. You don’t have to do anything to get it. The network cost allowance is also credited automatically if you fulfil the requirements for an exemption from the broadcasting reception equipment licence (GIS) and have applied for and been granted an exemption from the green electricity subsidy.
Multiperson households with more than three people will receive EUR 105.00 per person per year starting from the fourth person. The prerequisite for this automatic disbursement is the granting of the federal government’s energy costs compensation from 2022. The federal government has announced an application scheme for customers who did not apply for or receive the energy costs compensation.
All details on the state’s relief measures for households with low to medium income (“Tyrol grant”) are available here: www.tirol.gv.at/gesellschaft-soziales/soziales/tirol-zuschuss/
You can find an overview of all relief measures here oesterreichsenergie.at/aktuelles/neuigkeiten/detailseite/ueberblick-entlastungsmassnahmen
The federal government’s electricity price brake is limited to a maximum of 2,900 kWh a year for each meter.
If your heat pump is operated on a separate meter or supply contract, the electricity price brake for households should generally apply to both bills (the household electricity bill and the heat pump electricity bill).
If the heat pump is operated through the household’s main electricity meter and is not billed separately, the electricity price brake will only apply once to the single shared metering point.
Still, we do not recommend splitting the unit and modifying your heat pump in order to connect it to a separate meter. The costs of this retrofit are significantly higher than the benefit from the temporary electricity price brake. The second separate meter would also incur regular additional costs from the network operator.
The federal government’s electricity price brake is limited to a maximum of 2,900 kWh a year for each meter, no matter what the electricity is used for. Each additional kilowatt hour is charged at your energy supplier’s energy price.
Multiperson households that are the primary residence of more than 3 people according to the Central Register of Residents (Zentrales Melderegister, ZMR) shall be granted an additional quota for the electricity price brake (“additional electricity price subsidy”). EUR 105.00 per year are credited for the fourth and each additional person. The federal government automatically evaluates whether you meet the conditions for the additional electricity price subsidy (i.e. you do not need to apply). The additional electricity price subsidy will automatically be deducted from your electricity bill from June. The federal government has announced an application scheme for households where the automatic evaluation and deduction was not successful.
Please note: The IKB cannot accept or process applications for the additional electricity price subsidy. The application and the data comparison with the Central Register of Residents must go through the federal government.