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Customer Services

The IKB Customer Services team ensures that our customers are satisfied. Whether in person, in writing or by telephone – Customer Services can be contacted through all channels. Although the recorded messages of the IKB hotline are in German only, we reliably handle every single customer inquiry. Questions or other concerns can always be addressed to the IKB Customer Services team using the contact form or by email.

Customer centre opening hours

Visit our customer centre

Monday to Thursday
8:00 AM to 5:00 PM

Fridays from 08:00 AM – 1:00 PM

Salurner Straße 11, 6020 Innsbruck

Service hotline

Free service hotline

0800 500 502

Monday to Friday
8:00 AM to 5:00 PM

From abroad: +43 512 502 56 39

Please note that the recorded voice message is only provided in German.

Fault hotline

0512 502 8000

Give our fault hotline a call. You can reach us around the clock. Please note that our fault hotline is only available in German.


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Contact form

Forms & Downloads

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